Bookings & Cancellations

Last updated August 2026

We would rather move a booking than have someone stress about it, so this is kept simple. If your plans change, just tell us as early as you can.

Making a booking

• Book by phone, text, or through the quote form. A booking is confirmed once we have given you a price and agreed a date.
• We give you an arrival window rather than an exact minute, because job lengths vary. We will call or text if we are running behind.
• We work 7 days a week, 7am–6pm. Commercial work can be scheduled before or after trading.

Rescheduling

• Let us know as early as you can and we will find another time. There is no charge for rescheduling with reasonable notice.
• Notice we consider reasonable: CONFIRM: notice period.

Cancellations

• Cancel with CONFIRM: notice period or more and there is nothing to pay.
• Cancel with less notice, or if we arrive and cannot get access, a call-out fee of CONFIRM: fee may apply. We hold a slot and turn away other work for your booking.
• We will always try to reschedule before charging anything. If something has genuinely gone wrong in your day, tell us.

If we need to cancel

Occasionally illness, a vehicle problem or a job that runs long forces us to move a booking. We will contact you as early as possible and offer the next available slot. You are never charged when we are the ones moving it.

Access on the day

• Someone aged 18 or over needs to let us in and be contactable during the visit.
• Tell us in advance about parking restrictions, gate codes, lift bookings or building access - apartments and strata properties often need notice.
• If we cannot access the appliance when we arrive, we will call you before leaving so we can try to sort it out.

Deposits

Domestic jobs do not usually require a deposit. Larger commercial jobs may, and if so it will be stated on the quote before you accept it.

Contact

To move or cancel a booking, call 0402 148 455, send a text, or email enquiries@silvershineservices.com.au.

Questions about this page? Call 0402 148 455 or email enquiries@silvershineservices.com.au.