Terms of Service

Last updated August 2026

These terms apply when you book work with Silver Shine Services. They sit alongside your rights under the Australian Consumer Law, which nothing here takes away.

Quotes

• Quotes are given as a fixed price for the work described, not an hourly rate.
• A quote is based on the information and photos you give us. If the appliance is significantly different from what was described, we will tell you before doing any additional work and you can accept or decline it.
• Quotes are valid for CONFIRM: validity period.

Access and preparation

• We need safe access to the appliance and to power and water.
• Please empty the oven or BBQ of trays, foil and stored items before we arrive, and clear enough bench space for us to work.
• Someone aged 18 or over needs to provide access at the start and be contactable during the visit.
• Please keep children and pets out of the work area while we are cleaning.

The condition of your appliance

• We inspect the appliance before starting and will point out any existing damage - cracked glass, worn seals, rusted plates, loose fittings.
• Some marks are permanent. Etched glass, pitted stainless and heat-damaged enamel will clean but will not return to new. We will tell you when that is the case rather than let you expect otherwise.
• Some oven doors are sealed by the manufacturer and cannot be dismantled safely. Where that is so, we clean the reachable surfaces and tell you.

What we do not do

• We do not repair or replace appliance parts.
• We do not work on gas fittings or electrical connections. That is work for a licensed gas fitter or electrician.
• We do not clean ducting inside ceiling or wall cavities.
• We are an appliance cleaning service, not a general house or end-of-lease cleaning service.

Insurance and liability

Silver Shine Services holds public liability insurance (CONFIRM: insurer and cover amount). We take care in your home, and if we damage something through our work we will make it right. We are not responsible for pre-existing faults, or for damage that results from an appliance already being defective.

Payment

• Payment is due on completion unless we have agreed account terms in writing.
• We accept bank transfer and card. A tax invoice is issued for every job.
• Commercial customers may be set up on account terms and recurring billing by arrangement.

If something is not right

Tell us before we leave if you can, and we will fix it on the spot. If you notice something afterwards, contact us within CONFIRM: window and we will come back and put it right. Call 0402 148 455.

Photos

We photograph work as a record. We only publish photos with your permission - see our Privacy Policy.

Questions about this page? Call 0402 148 455 or email enquiries@silvershineservices.com.au.